Frequently Asked Questions

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Ordering | Shipping | Cancellations | Returns/Exchanges | Privacy Policy
Questions & Suggestions

Online Ordering
You may place your orders at www.The Answer Pendulum.com.
All online purchases are handled securely and payments are processed by PayPal, the global leader in online payments. In stock items will be shipped within 72 hours of receipt of order and payment. Orders placed after 12 PM PST on Fridays are generally shipped the following Monday. If you are not comfortable placing an order online, we also offer phone ordering.

Phone Ordering
Placing your order by phone is easy.
Call in your order to Tricia, at 520-762-3206.
Once you have called in your order, Held in Love will provide you with your invoice via fax or mail (according to your request). Payment is expected within 7 days of order placement. Acceptable forms of payment are via paypal or via check or money order made payable to Held in Love Pillows. Please make sure payment is drawn up on U.S. funds. Please mail payment to:


Order by Email
Or order by email at sales@theanswerpendulum.com


In stock items will be shipped within 72 hours of successful deposit of funds. Please note that banks may delay the availability of funds. Any returned check is subject to a $30 return check fee.
Phone/Fax Order Disclosure : Orders that are paid by check are subject to delay to allow time for checks to clear. Please allow up to 10 days for checks to clear. Once your are an established account this will no longer apply. Orders paid by money order will normally be shipped the same day we receive them. Please be sure to have checks and money orders drawn up on U.S. funds. We do not accept currency other than US currency. Because there may be a time lag between when the order is placed and when the payment is cleared in our account, items that were in stock at the time of order placement, may become unavailable when time comes to ship the order. Should this happen, we will notify you and will ship your item as soon as it becomes available again.
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Shipping
We have selected Fed Ex as our shipping service provider.
Shipping Disclosure : Should you wish to rush your delivery, please feel free to contact us before or immediately after placing your order. Because we try to fulfill your order as quickly as possible, any request for rush delivery received more than 12 hours after receipt of your order may not be possible as your item may already have been shipped.
Withinthe U.S. , please allow three to five business days* for delivery from the day we ship.
Outside te U.S. , please allow anywhere from seven to twenty-one days*.
* Shipping times are reliable estimates, however, are not guaranteed by Fed Ex
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International/Canada

Canada - Orders shipped to Canadian addresses are shipped via Federal Express International. and takes 2 to 3 business days to reach Customs. Canadian Airmail is available by special request takes from 5 to 15 business days to reach Customs.

International - Orders shipped to addresses outside the U.S. and Canada may be placed online or by contacting the office, toll-free at 1-888-621-9682. Federal Express and UPS International take approximately 3-5 business days to reach Customs. Foreign Airmail takes from 2 to 5 weeks, depending on location. Please note that international orders cannot always be shipped same day.

Please note Federal Express is the only shipping method available for international orders placed online. UPS and International Airmail may be specifically requested. Please contact the office (by phone or email) to place your order using these alternate shipping methods.

International customers may be subject to import duties, fees and taxes, which are levied after a shipment reaches their country. If a shipment is rejected because of customs clearance charges or refusal to accept delivery, the customer will be responsible for any fees incurred, including international shipment and handling.

Cancellations
Because we try to fulfill your order as quickly as possible, please follow the below procedure for cancellation. Please contact us immediately upon your decision to cancel
We will respond within 24 hours to let you know whether or not your item has already shipped.
If your item has not already shipped, your order will be cancelled and your purchase amount refunded within 48 hours minus a 3% restocking fee. If your item has already shipped, simply return the merchandise upon receipt and upon our receipt and inspection of the returned merchandise, a refund will be issued minus the shipping charges and minus the 3% restocking fee.

Returns
I want you to love our pillows and pouches as much as I love making them. I take great care in providing a quality product that you will enjoy. If you receive your pillows and/or pouches and feel that the condition that is not consistent with our representation, please let us know within 30 days and we’ll do our best to make you happy. If we’re unable to, you may ship your item(s) back to us for a refund of your original purchase price.
Please note the following in regards to our return policy:
Pillows and /or pouches must be returned within 30 days of receipt
Pillows and/or pouches must be in the same condition as were received in order to receive full credit. Any returned pillows and/or pouches must be a accompanied by an Authorization Number. Please contact my office either via email or phone to receive your Auth # and be sure to include your Auth# with your return shipment. Any pillows and/or pouches that are being returned for exchange must be accompanied by an Exchange Number. Please contact our office either via email or phone to receive your Exchange # and be sure to include your Exchange # with your return shipment. We recommend that you fully insure any pillow and/or pouch that you return for your own protection. All pillows and/or pouch will be inspected prior to a credit being issued. Refunds will be issued in the same form as payment was received.
Exchanges will be processed within 7 business days of receipt.
Shipping charges are not refundable.
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Privacy Policy
Held in Love Crystal Pillows respects your privacy and takes your privacy very seriously. Please read the following to learn more about our privacy policy.
What This Privacy Policy Covers
This policy covers how Held in Love Crystal Pillows treats personal information that Held in Love Crystal Pillows collects and receives from customers in the wholesale program. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Held in Love Crystal Pillows does not own or control.
Information Collection and Use
Held in Love crystal Pillows collects personal information when you register with Held in Love Crystal Pillows, when you use Held in Love crystal Pillows products or services and when you visit Held in Love Crystal Pillows pages. When you register we ask for information such as your name, email address, etc. Once you register with Held in Love Crystal Pillows and sign in to our services, you are not anonymous to us. Held in Love Crystal Pillows collects information about your transactions with us. Held in Love Crystal Pillows automatically receives and records information on our server logs from your browser, including your IP address, and the page you request.
Held in Love Crystal Pillows uses information for the following general purposes: to fulfill your requests for products and services, improve our services, contact you, and conduct research.
Information Sharing and Disclosure
Held in Love Crystal Pillows does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested or unless we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Held in Love Crystal Pillows' terms of use, or as otherwise required by law.
Changes to this Privacy Policy
Held in Love Crystal Pillows may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Held in Love Crystal Pillows account or by placing a prominent notice on our site.
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Questions
If you have questions, comments or suggestions, please feel free to share these with us. You may either email us at crystalpillows@yahoo.com, or write us at:

     Held in Love Crystal Pillows
      1257 Siskiyou Blvd #157
      Ashland, OR 97520

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